FAQ's - Check-in & Check-out

How do I get the keys to the apartment?

As soon as you have paid your deposit and informed us of your arrival time, we will make an appointment for either the owner or our person in charge of check-ins to meet you with the keys and settle you in to your accommodation. In the event that you are running late, you will need to give the contact number on your voucher a call.

Is there a specific check in time?

You can check into your property between 14:00 (2 pm) and 21:00 (9 pm). This allows for the cleaning staff to make the apartment ready for you after check out by previous guests.

Should your travel arrangements necessitate a check-in after 21:00 (9 pm) apartments carry a late check-in fee of Euro 25, in this case you will be informed when you receive your arrival information.

If you need to check in prior to 14:00 (2 pm) you have to book the apartment for the previous night otherwise guests will be in the apartment until 10am on the day of your arrival and our cleaning service needs the hours of 10.30 am to 14:00 (2 pm) to clean the apartment and have it ready for your arrival.

Holiday check-ins carry an additional fee of Euro 25. Holidays observed are New Years Day, Easter Sunday, Labor Day, and Christmas.

We only accept check-ins after midnight by prior agreement and they carry a late check in fee of Euro 50. **Please see below for information on plane delays.

Is there a specific check out time?

Check out is by 10:30 am. If you need to a late check-out, you must book the apartment for the following evening.

If my plane is delayed or cancelled and I arrive after midnight, what should I do?

We cannot accept check-ins after midnight unless previous arrangements have be made. If you arrive after midnight, please check into the airport hotel and call us in the morning to arrange check-in. We highly recommend that our clients take out travel insurance to cover these types of issues.