Terms and Conditions
Terms & Conditions Agreement
You confirm your intent to book a property by filling out a specific online booking form, sent to you by your assigned sales consultant. A booking is considered confirmed, when you have received your confirmation voucher after your deposit has been paid.
Accepted Methods of Payment
Credit card, Visa, Mastercard and Switch.
Security Deposit
If damages are incurred due to the negligence of the client or if items of value are missing from the apartment, the amount to repair the damage or replace missing items will be debited from the client's credit card.
Cancellation Policy
The cancellation of a booking on the part of the client, for whatever reason, must reach Italy-Accom in writing and will incur the following cancellation charges:
60 plus days prior to the arrival date - the deposit is refunded to the client less a 25% cancellation fee
59 - 45 days prior to the arrival date - 50% of the total rentals is charged
44 - 0 days prior to the arrival date - 100% of the total rental is charged
The cancellation charges will be deducted from the client's credit card.
Code of Behaviour
Clients are held to respect the property and the traditions of the location. If the clients or their party fail to behave in a civilised and decent manner, the owner or his representative has the right to ask the party to leave the property immediatley and before the departure date schedules and has the right to deduct the sum of any damage incurred from the security deposit or from the client's provided credit card, in addition to cleaning fees. In this case the client loses all rights to any reimbursement of rental costs.
Complaints - Responsibility
The descriptions of the properties on the Italy-Accom website are accurate and made in good faith. Italy-Accom declines any responsibility for alterations carried out by the owner without informing Italy-Accom. Above all, if the client has cause for complaint, the client should inform both their check-in contact - listed on the confirmation voucher and Italy-Accom on the day of arrival on +39 06 833 98601 - this phone number has a voicemail that is checked throughout evenings and weekends. The client must give Italy-Accom the time necessary to verify the complaint and possible responsibility and to resolve the problem. In the absence of the above mentioned procedure and without the authorization of Italy-Accom, clients who leave the rental property before the scheduled departure, will lose any right to reimbursement of rental costs or compensation of any kind. No complaint can be considered and no refund will be paid unless this procedure is observed within the time limit stated above or after departure from the property.
The following events do not constitute grounds for complaints: (i) acts of god, (ii) the presence of insects or animals typical to the area that may provoke possible stings or bites, (iii) interruption of the power supply caused by the supplier or by unforseen events.
Properties offered are characteristic accommodations, without any recognized international standard, and reflect the personal taste of the owner and the local traditions, especially in their style, design and furnishings. Any possible small disadvantages that derive from the above-mentioned causes cannot be accepted as reason for complaint.
Amount of People
The number of persons occupying the property may under no circumstances exceed that specifically agreed at the time of the reservation and that appears on your voucher.
Utilities
Utility costs in Italy are very high, therefore some apartment owners charge for electricity in summer to cover air conditioning and gas in winter to cover heating. If this fee is not included in the nightly rental rate, it will be clearly specified on the property description page. If the client does not pay this at the time of check out it will be deducted from the client's credit card.
Vouchers
Once we receive your deposit we will email a voucher which you are required to print and carry with you. The voucher contains important information such as property address, contact details, amount paid and balance due on arrival. Vouchers are sent in pdf format as an attachment, if you do not receive your voucher you must contact your consultant by email or call to arrange for the voucher to be re-sent in a different format.
Arrival Information
The client will inform Italy-Accom in writing of the estimated time of arrival to the property as well as the mode of transport being used and flight and trains numbers at least 15 days prior to the arrival date.
Check in Time
Our check in time is 14:00. We always try to facilitate an early check in where possible. However if a guest leaves on the day of your arrival you may not be able to check in until 14:00. We operate flexible times for arrival up to 9pm. After 9pm a surcharge of 25 euros (payable on arrival) will be incurred. After 11pm a surcharge of 50 euros (payable on arrival) will be incurred. To guarantee an early check in, please consider booking for the day prior.
Check out Time
Check out time is 10am in Venice and 10:30 am in all other locations. This will be discussed with the representative when you check in. If the client requires a late check out, the client must book the apartment for the day following their actual departure date.
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